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Most users receive a registration email and use it to sign up. Your email may have included a sign up code that you used the first time to create your account. Make sure that you log in using the same email address you used when you created your account. If you registered using “Continue with Google” or “Continue with Apple,” make sure to choose the same option every time you log in.

Some companies and associations set up SSO, or Single-sign On. This means you log into your company or association first and use the provided link to access your benefits.